PK3 Game Privacy Policy

1 Who We Are

PK3 Game is an online gaming and sports betting platform operated for players in Pakistan. Our platform includes slot games, live casino, bingo, sports betting (with a strong focus on cricket, PSL, T20 and international matches), and a dedicated mobile app. The platform is accessible at pk3game.onl and through our downloadable app.

This Privacy Policy applies to all personal data collected through your use of the PK3 Game website, mobile app, game lobby, account registration process, customer support interactions and any other services we provide. By registering an account or using our platform, you confirm that you have read and understood this policy.

If you have any questions about your privacy or about how we handle your data at any point, our support team is available around the clock and can be reached via the contact details shown in the footer of this page.

2 Information We Collect

We collect personal information from you in two main ways: information you provide to us directly, and information generated automatically by your use of our platform.

Information you provide directly:

• Full name and date of birth — collected at registration for identity and age verification.
• Contact information — including your mobile number and email address, used for account management and support.
• Payment information — details associated with your JazzCash, Easypaisa, Raast, bank account or card used for deposits and withdrawals in PKR.
• Identity verification documents — such as a copy of your CNIC or other government-issued ID, requested when required for account verification or withdrawal processing.
• Support correspondence — messages and records from interactions with our customer support team.

Information collected automatically:

• Device information — including device type, operating system version, browser type and unique device identifiers.
• Usage data — pages visited, games played, bets placed, session duration and navigation patterns within the platform.
• IP address and approximate location — used for fraud prevention, security monitoring and to ensure the platform is being accessed appropriately.
• Cookie and tracking data — see Section 7 for full details on how we use cookies.

3 How We Use Your Information

The information we collect is used to operate and improve the PK3 Game platform and to deliver a secure, personalised experience for every player. The table below summarises the main ways we use your data:

4 Legal Basis for Processing

We process your personal data on the following grounds:

• Contractual necessity — processing your registration details, deposits, withdrawals and account management activities is necessary to fulfil our agreement with you as a registered player.
• Legitimate interests — we process certain data such as usage patterns and device information to prevent fraud, protect our platform and improve the overall player experience. We balance this against your privacy rights.
• Legal obligation — we may be required to retain or share certain data in order to comply with applicable legal requirements, including identity verification obligations.
• Consent — for marketing communications and non-essential cookies, we rely on your explicit consent. You may withdraw this consent at any time through your account settings or by contacting our support team.

5 Payment Data & Transactions

All financial transactions on PK3 Game are conducted in PKR. We support deposits and withdrawals via JazzCash, Easypaisa, Raast instant bank transfers, standard bank transfers, debit and credit cards, and other mobile wallets made available on the platform.

When you make a deposit or request a withdrawal, we collect and process the payment details necessary to complete that transaction. This data is handled through secure, encrypted payment channels. We do not store full card numbers or mobile wallet PINs on our servers.

• Transaction records — including amounts, dates, payment methods and reference numbers — are retained for account management and fraud prevention purposes.
• Payment data shared with third-party payment processors is limited strictly to what those processors require to complete your transaction.
• We verify that withdrawal requests are directed to a payment method registered in the same name as your PK3 Game account, as an additional security measure.

6 Sharing Your Information

PK3 Game does not sell, rent or trade your personal data to any third party for their own marketing or commercial purposes. We may share your information with trusted third parties only in the following limited circumstances:

• Payment processors — to facilitate your deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfer or card. Only the minimum data necessary is shared.
• Identity verification services — when required to verify your age or identity as part of our account verification process.
• Technology service providers — companies that help us operate the platform, including cloud infrastructure, analytics and customer support tools. These providers are contractually bound to handle your data only as directed by us.
• Legal and regulatory requirements — we may disclose your information if required to do so by applicable law, court order or legitimate legal process.
• Fraud prevention and security — in cases where we suspect fraudulent activity, we may share relevant information with fraud prevention agencies or other platforms to protect the integrity of our services.

All third parties with whom we share data are required to maintain appropriate security standards and are not permitted to use your data for purposes other than those for which it was shared.

7 Cookies & Tracking

PK3 Game uses cookies and similar technologies to provide a functional, personalised and secure experience on our platform. A cookie is a small file stored in your browser that helps us recognise your device across sessions.

We use the following types of cookies:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in and security cookies that protect your account. These cannot be disabled without affecting core platform functionality.
• Preference cookies — remember your settings such as language preference, display options and game filters so you do not have to re-set them each visit.
• Analytics cookies — help us understand how players use the platform, which pages and games are most popular, and where we can improve. This data is aggregated and anonymised.
• Marketing cookies — used only if you have opted in to marketing communications. These help us measure the effectiveness of our promotional campaigns.

You can manage or disable non-essential cookies through your browser settings at any time. Please be aware that disabling cookies may affect some features of the platform.

8 Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter, in order to comply with our legal obligations, resolve disputes and enforce our agreements.

• Account data — retained for the duration of your account and for a period after account closure as required by our record-keeping obligations.
• Transaction records — financial transaction data including deposits and withdrawals in PKR is retained for the legally required period, which is typically several years.
• Identity verification documents — retained only for as long as necessary to fulfil verification requirements. Copies of documents are securely deleted once they are no longer needed.
• Support correspondence — retained for a reasonable period to allow us to reference past interactions and resolve any follow-up queries effectively.
• Analytics data — anonymised and aggregated usage data may be retained indefinitely for platform improvement purposes, as it cannot be linked back to any individual player.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with your identity.

9 Your Rights

As a player on PK3 Game, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the contact details in the footer of this page.

• Right of access — you can request a copy of the personal data we hold about you at any time.
• Right to correction — if any of your personal data held by us is inaccurate or incomplete, you have the right to request that we correct it.
• Right to deletion — in certain circumstances you can request that we delete your personal data. Note that some data may need to be retained to fulfil legal obligations even after a deletion request.
• Right to restrict processing — you can ask us to limit how we use your data in specific situations, for example if you dispute the accuracy of certain information.
• Right to withdraw consent — where processing is based on your consent (such as marketing communications), you can withdraw that consent at any time. This does not affect any processing carried out before the withdrawal.
• Right to data portability — where technically feasible, you can request a copy of your data in a structured, machine-readable format.

10 Account Security

PK3 Game takes the security of your account and personal data seriously. We implement technical and organisational measures to protect your information against unauthorised access, loss, misuse or alteration.

These measures include encrypted data transmission (SSL/TLS), secure storage of passwords using hashing algorithms, and access controls that limit which staff members can access sensitive player data.

However, account security is also your responsibility. You must:

• Keep your login credentials — username and password — private and not share them with anyone.
• Use a strong, unique password for your PK3 Game account that you do not use on other platforms.
• Log out of your account when using a shared or public device.
• Contact our support team immediately if you believe your account has been accessed without your authorisation.

PK3 Game will never ask you for your password via email, chat or phone. If you receive any such request, treat it as suspicious and report it to us.

11 Children's Privacy

PK3 Game is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Registration on the platform requires confirmation that you are aged 18 or above, and we may request identity documents to verify this.

If we become aware that a person under the age of 18 has registered an account or provided personal data through our platform, we will close that account immediately and delete all associated personal data as promptly as possible.

If you are a parent or guardian and believe that a minor has registered an account on PK3 Game, please contact our support team immediately so we can take the necessary action.

12 Changes to This Policy

PK3 Game may update this Privacy Policy from time to time to reflect changes in how we operate, changes to the services we offer, or changes in applicable legal requirements. When we make material updates, we will revise the "Last Updated" date at the top of this page.

For significant changes that materially affect how we handle your personal data, we will make reasonable efforts to notify registered players directly — for example via an in-platform notification or to the contact details associated with your account.

Continued use of PK3 Game after an updated Privacy Policy has been published constitutes your acceptance of the revised terms. We recommend reviewing this page periodically so you are always aware of the current policy.

13 Contact & Data Queries

If you have any questions, concerns or requests related to this Privacy Policy or to how PK3 Game handles your personal data, our support team is available 24 hours a day, 7 days a week.

You can reach us via the contact email shown in the footer of this page. When contacting us about a data rights request, please include your registered account username and clearly state the nature of your query so we can assist you as efficiently as possible.

For questions about your account in general, platform rules or bonus terms, you may also find our FAQ page helpful. For information about managing your gaming activity, visit our Responsible Gaming page.